Complex Care CHW II: Patient Advocate

Northwestern Medicine group; Palos Township (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Community Health Worker II to serve as a frontline liaison between the health system, social services, and the community. This full-time role supports patients through outreach, education, advocacy, and coordinated care across clinic and community settings.

The CHW II will use motivational interviewing and team collaboration to facilitate access to resources, promote health literacy, and improve care continuity in a dynamic outpatient environment.

Qualifications

• Associates degree or commensurate experience required.
• Community Health Worker Certification or commitment to complete within 2 years.
• Minimum two years of customer service experience in a clinical environment.

Responsibilities

• Act as liaison between health system, social services, and the community.
• Advocate for patients to ensure clinically and culturally appropriate care.
• Support patients across the episode of care to promote trust and connection to services.
• Build relationships to provide longitudinal support and increase health knowledge.
• Work in outpatient clinics, in the community, and via telephonic support.
• Assist patients in accessing NM resources and social drivers of health screenings.

Skills

Customer service

Clinical environment

Education

Associates Degree or commensurate experience

Job description

Northwestern Medicine is seeking a Community Health Worker II to serve as a frontline liaison between the health system, social services, and the community. This full-time role supports patients through outreach, education, advocacy, and coordinated care across clinic and community settings.

The CHW II will use motivational interviewing and team collaboration to facilitate access to resources, promote health literacy, and improve care continuity in a dynamic outpatient environment.