Community Health Worker I — Bridge to Care & Resources

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, dental and vision coverage

Life insurance

Paid time off and Holiday pay

Job summary

Northwestern Medicine in Chicago seeks a Community Health Worker I to bridge the health system with local communities, improving access to services and cultural competence. The CHW educates patients, conducts outreach, and supports social drivers of health through outreach, counseling, and advocacy.

The role builds capacity within individuals and communities, collaborates with Population Health teams, and adheres to compliance programs and standards.

Qualifications

• GED or High school diploma.
• Minimum two years of customer service experience in a professional office environment.

Responsibilities

• Act as liaison between health system, social services and the community.
• Provides telephonic support to patients to assist them in achieving social stability and close caps in care.
• Supports individuals, families, and communities to strengthen their access to resources related to NM’s social drivers of health screening.
• Facilitates patient and family education which promotes social wellness and increases knowledge of the health care system.
• Collaborates with the Population Health team, Primary Care, Community Affairs and FQHCs as appropriate to provide comprehensive patient support.
• Complete social drivers of health screenings and provide appropriate resources.
• Follows regulatory reporting requirements
• Documents appropriate data in the electronic medical record to track patient needs and intervention.
• Utilizes motivational interviewing and conflict resolution skills as necessary to ensure timely resolution of issues and system problems.
• Enhance professional growth and development through participation in appropriate educational activities, volunteering events, and community work.

Education

GED or High school diploma

Job description

Northwestern Medicine in Chicago seeks a Community Health Worker I to bridge the health system with local communities, improving access to services and cultural competence. The CHW educates patients, conducts outreach, and supports social drivers of health through outreach, counseling, and advocacy.

The role builds capacity within individuals and communities, collaborates with Population Health teams, and adheres to compliance programs and standards.