Complaints Analyst Junior - National Remote

Lensa; Hartford (CT); Remote; USD 59,000 - 117,000; Full time

Job summary

An established industry player is seeking a Complaints Analyst Junior to join their dynamic team. This full-time, remote position offers the opportunity to manage complaint processes within a collaborative environment. You will conduct root cause analysis, categorize complaints, and engage with customers to enhance the complaint management program. Ideal candidates will have a strong background in financial services and experience with CRM platforms. Enjoy flexible telecommuting options and comprehensive training while contributing to a vital compliance team. This role is perfect for those looking to make a significant impact in a supportive and innovative workplace.

Benefits

Flexible Telecommuting

Comprehensive Training

Health Benefits

Qualifications

• 3+ years in financial services with experience in complaint processes.
• Proficiency with CRM platforms like ServiceNow.

Responsibilities

• Manage complaint processes and ensure timely resolution.
• Conduct root cause analysis and collaborate with stakeholders.

Skills

Complaint Management

Root Cause Analysis

Customer Outreach

CRM Platforms (ServiceNow)

Education

High School Diploma

Tools

ServiceNow

Job description

Complaints Analyst Junior - National Remote

Join our team as a Complaints Analyst Junior, working remotely across the U.S. This full-time role involves managing complaint processes within the Optum Bank Compliance Team, ensuring timely resolution, conducting root cause analysis, and collaborating with various stakeholders to improve our complaint management program. Responsibilities include complaint categorization, investigation, customer outreach, and staying updated on regulatory changes. The position requires a high school diploma, 3+ years in financial services, experience with complaint processes, and proficiency with CRM platforms like ServiceNow. Preferred candidates have 2+ years in legal, risk, or compliance roles related to financial services. The role offers flexible telecommuting, comprehensive training, and a salary range of $59,500 to $116,600 annually, along with benefits. Applicants should have a dedicated work area, high-speed internet, and the ability to work flexible shifts during standard business hours.