Complaints Analyst Junior - National Remote

Freddie Mac; Dallas (TX); Remote; USD 80,000 - 117,000; Full time

Job summary

An established industry player in financial services is seeking a Complaints Analyst Junior to join their dynamic team. This role offers the flexibility of remote work while providing a comprehensive benefits package, including stock purchase options and 401k contributions. You will play a crucial role in managing the complaint process, ensuring timely resolution, and collaborating with internal stakeholders. With a focus on health equity, this position promises opportunities for career advancement and professional growth. If you are passionate about making a difference in customer service and compliance, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contributions

4 weeks of on-the-job training

Flexible telecommuting options

Qualifications

• 3+ years of experience in financial services industry.
• Experience with complaints and escalations processes.

Responsibilities

• Manage the centralized complaint management process.
• Collaborate with stakeholders for complaint research.
• Identify complaint trends and escalate concerns.

Skills

Complaint Management

Customer Outreach

Root Cause Analysis

Regulatory Compliance

Education

High School Diploma or GED

Job description

Complaints Analyst Junior - National Remote

Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to $116,600 annually
- Comprehensive benefits package, including equity stock purchase and 401k contributions
- Opportunity for career advancement and growth within the organization
- Flexibility to telecommute from anywhere within the U.S.
- 4 weeks of on-the-job training provided
- Supportive and collaborative work environment focusing on health equity

What to Expect (Job Responsibilities):
- Manage the centralized complaint management process to ensure all complaints are recorded, categorized, investigated, and resolved in a timely manner
- Collaborate with internal stakeholders to conduct complaint research and root cause analysis
- Conduct customer outreach to understand concerns and draft response communications
- Maintain regulatory touchpoints essential for a successful complaint management program
- Identify complaint trends and escalate concerns to assess compliance impact and regulatory risk

What is Required (Qualifications):
- High School Diploma or GED
- Must be 18 years of age or older
- 3+ years of experience in the financial services industry
- Experience with complaints and escalations processes within financial services
- Ability to work full time, Monday - Friday, with flexibility for occasional overtime

How to Stand Out (Preferred Qualifications):
- 2+ years of experience in legal, risk, or compliance, supporting a financial services customer feedback/complaint management program
- Experience with bank operations

#FinancialServices #ComplaintManagement #CareerOpportunity #RemoteWork #HealthEquity

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