Complaints Administrative Assistant - US Remote

Davita Inc.; Plantation (FL); Remote; USD 37,000 - 56,000; Full time

Job summary

A leading company is seeking a detail-oriented Complaints Administrative Assistant for a remote position. This role involves reviewing cases, handling complaints, and ensuring compliance within the recovery sector. Candidates should possess strong communication and organizational skills, with previous experience in collateral repossession or insurance claims preferred.

Benefits

Incentive bonus plans

Medical, dental, vision benefits

401K

Paid holidays and time off

Employee stock purchase plan

Paid parental and family leave

Qualifications

• 2+ years of experience in collateral repossession, insurance claims, or a related industry.
• Legal authorization to work in the U.S. indefinitely.

Responsibilities

• Reviewing cases for compliance and generating reports.
• Handling complaints and claims processing.
• Data entry and logging evidence.

Skills

Communication

Organizational Skills

Multi-tasking

Tools

Microsoft Excel

Google Docs

Job description

Complaints Administrative Assistant - US Remote

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, schools, hospitals, and businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. We seek a detail-oriented and driven Complaints Administrative Assistant to join our team.

Job Description

This position involves reviewing cases from a factual perspective, ensuring process compliance, generating reports, and analyzing data to keep the department updated on new production.

• Handling and/or receiving complaints, incidents, issues
• Claims processing
• Contract and document review
• Data entry
• Logging, pulling evidence
• Estimates and quotes
• Internal audits
• Outbound calling debtors to discuss claim findings
• Remediations
• Report generation

Preferred Qualifications

• Excellent verbal and written communication skills
• Strong phone skills with clear and concise communication
• Strong multi-tasking and organizational skills
• Experience with Google Email, Docs, and Sheets preferred
• Intermediate to advanced Microsoft Excel and Word skills
• Experience in collateral repossession, insurance claims, body shop repair, or repossession industry
• Claims and/or complaints experience is a plus

This is a remote position open to candidates anywhere in the US.

Salary Range: $37,200 - $55,700 USD

We promote pay transparency and equity, with actual offers based on experience and skills.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• 2+ years of experience in collateral repossession, insurance claims, body shop repair, or repossession industry
• Legal authorization to work in the U.S. indefinitely; employer sponsorship not available

Benefits include:

• Incentive bonus plans
• Medical, dental, vision benefits
• 401K
• Paid holidays and time off
• Employee stock purchase plan
• Paid parental and family leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We value diversity and inclusion, and we are committed to providing an accessible recruiting process. To request accommodations, please complete our Reasonable Accommodations Form.