Complaints Administrative Assistant - US Remote

Motorola Solutions; Orlando (FL); Remote; USD 37,000 - 56,000; Full time

Job summary

Motorola Solutions is seeking a Complaints Administrative Assistant for a US Remote position. This role requires handling complaints, processing claims, and generating reports, while providing organizational support within a dynamic team. Candidates should possess strong communication skills and relevant experience in the repossession or insurance claims industry.

Benefits

Medical, Dental, Vision benefits

401K

Incentive Bonus Plans

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Qualifications

• 2+ years of experience in Collateral Repossession or Insurance Claims.
• Excellent verbal and written communication skills required.
• Ability to handle complaints and claims processing.

Responsibilities

• Review and analyze complaints and claims.
• Generate reports and perform data entry.
• Handle outbound calls to discuss claim findings.

Skills

Communication

Multitasking

Organization

Tools

Google Docs

Microsoft Excel

Microsoft Word

Job description

Complaints Administrative Assistant - US Remote

Join to apply for the Complaints Administrative Assistant - US Remote role at Motorola Solutions

Complaints Administrative Assistant - US Remote

Join to apply for the Complaints Administrative Assistant - US Remote role at Motorola Solutions

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team.

Job Description

This position will involve the following:

The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs.

• Handing and/or receiving complaints, incidents, issues
• Claims processing
• Contract and document review
• Data entry
• Logging, pulling evidence
• Estimates and quotes
• Internal audits
• 40% outbound calling debtors to discuss findings of claim review
• Remediations
• Report generation
  
  

Preferred Qualifications:

• Excellent verbal and written communication skills
• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Google email, Docs and Sheets experience preferred
• Microsoft Excel and Word (Intermediate to Advanced) experience
• Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
• Claims and/or Complaints experience a plus
  
  

This position is a remote position and candidates can be located anywhere in the US.

Target Base Salary Range: $37,200 - $55,700 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 2+ years of Collateral Repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
  
  

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
  
  

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Telecommunications

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