Complaint Investigation Technician- 2nd Shift

Abbott; Alameda (CA); On-site; USD 34,000 - 69,000; Full time

Benefits offered by this job

Career development opportunities

Free medical coverage for employees

Excellent retirement savings plan

Tuition reimbursement

FreeU education benefit

Recognition as a great place to work

Job summary

Abbott is seeking a Complaint Investigation Technician for the Alameda, CA facility. This role conducts routine testing on medical devices associated with returns from customer complaints, documenting investigations clearly and maintaining files per procedures.

You will transfer the returned product to the next stage per priorities and work the 1:30 PM–10:00 PM shift, Monday to Friday. You will document activities with software, computers and databases, ensuring timely closure and compliance

Qualifications

• Minimum high school diploma required.
• Good organizational, written, oral and interpersonal skills.
• PC skills including MS Office applications and databases.
• Competent mathematical skills are required.

Responsibilities

• Safely perform routine testing and receiving of returned products due to customer complaints and document investigation activities clearly and accurately.
• Adhere to procedures and work instructions throughout the process.
• Handle multiple tasks effectively and efficiently with professionalism and customer service.
• Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.
• Ensure returned product is handled appropriately, investigated safely and accurately per procedures to avoid non-conformances.
• Comply with Corporate and Divisional Policies and perform other duties as assigned by management.

Skills

MS Office

Databases

Mathematics

Interpersonal skills

Education

High School Diploma

Associates degree

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Complaint Investigation Technician - 2nd Shift

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to :

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This role will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. You'll handle multiple tasks effectively and efficiently in a team environment with minimal supervision. You'll be documenting investigation activities clearly and accurately, utilizing software applications, computers and databases, and maintaining files per procedures. This Technician ensures proper transfer of the returned product to next stage of investigation according to documented priorities.

This position will be located at our Alameda, CA facility and must be able to work the following hours :130p-10p Monday through Friday.

What You’ll Work On

• Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner.
• Adhere to procedures and work instructions throughout the process.
• Be able to handle multiple tasks effectively and efficiently with a high level of professionalism and customer service.
• Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.
• Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to non-conformances resulting in FDA sanctions.
• Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management.

Required Qualifications

• Minimum of High School Diploma required
• Good organizational, written, oral and interpersonal skills.
• PC skills, including use of MS Office applications and databases.
• Competent mathematical skills are required.

Preferred Qualifications

• Experience in controlled or regulated environment preferred.
• Associates degree or working towards a Bachelors degree

Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $25.00 – $50.00 per hour. In specific locations, the pay range may vary from the range posted.