CIG Senior Specialist Quality Assurance

Abbott Laboratories; Alameda (CA); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Retirement plan with high employer 4%+

Tuition reimbursement

FreeU education benefit

Recognized as a great place to work

Job summary

Abbott Laboratories in Alameda, California, seeks a Senior Specialist Quality Assurance to lead cross-functional teams in complaint investigations, ensuring timely and compliant delivery. The role emphasizes KPI-driven performance, process improvements, and audit readiness in a GMP environment.

On-site position: Alameda, CA. The candidate will coach staff, manage performance, and contribute to broader quality system enhancements to strengthen product quality and customer satisfaction.

Qualifications

• BS degree in life sciences or in Engineering field.
• Minimum 5+ years experience in Quality or related field.
• Experience in a GMP environment.
• Demonstrates strong problem solving techniques.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Lead cross-functional teams in complaint investigations ensuring timely, compliant execution.
• Monitor performance through KPIs and drive continuous improvement.
• Coach and develop team members via training, performance management, and succession planning.
• Maintain audit readiness and support inspections and audit tours.
• Analyze complaint data to identify trends and recommend quality improvements.

Skills

Quality Assurance

Problem Solving

Communication

Organizational Skills

GMP Experience

Education

BS in life sciences or Engineering

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

CIG Senior Specialist Quality Assurance

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

In this role, you will lead cross‑functional teams in the execution of complaint investigations, ensuring activities are completed in a timely, compliant, and cost‑effective manner. You will monitor team performance through key performance indicators (KPIs), identify opportunities for continuous improvement, and drive process enhancements to support operational excellence. Responsibilities include coaching and developing team members through training, performance management, and succession planning initiatives. As a Subject Matter Expert (SME) for complaint investigations, you will play a key role in maintaining audit readiness, supporting inspections, and leading audit tours. You will also analyze complaint data to identify trends, generate insights, and recommend improvements that enhance product quality and customer satisfaction. Additionally, you will contribute to procedural updates and broader quality system improvements to strengthen compliance and business performance.

This is an on‑site position in Alameda, California.

What You’ll Work On

• Under general direction, has duties of instructing, directing, and checking the work of other quality assurance professionals.
• Responsible for application of quality principles and complex analysis of quality records, reports to form recommendations for improvements.
• Conduct inspection, verification and validation of components or materials used in development processes.
• Identify and address recurring problems either with the quality of the product or the reliability of testing procedures.
• Document quality issues and performance measures for management review.
• May liaise with external vendors.

Required Qualifications

• BS degree in life sciences or in Engineering field.
• Must have minimum 5+ years experience in Quality or related field.
• Experience in a GMP environment.
• Must demonstrate strong problem solving techniques.
• Exhibits excellent verbal, written, and interpersonal communication skills when interacting with both internal and external customers and stakeholders.
• Displays solid organizational skills, with the flexibility to quickly realign priorities to meet changing business needs

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

Divisional Information

Medical Devices

General Medical Devices:

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

Diabetes

We’re focused on helping people with diabetes manage their health with life‑changing products that provide accurate data to drive better‑informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

The base pay for this position is $90,000.00 – $180,000.00. In specific locations, the pay range may vary from the range posted.