Complaint Investigation Technician- 2nd Shift

Abbott Laboratories; Alameda (CA); On-site; USD 71,635,000 - 143,270,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Career development

Retirement savings plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Laboratories in Alameda, CA is seeking a Complaint Investigation Technician- 2nd Shift to perform routine laboratory testing on returned medical devices. You will document investigation activities clearly, manage multiple tasks, and follow procedures with minimal supervision.

Responsibilities include ensuring safe handling of returns, prioritizing investigations, and maintaining accurate records per established procedures.

Qualifications

• Minimum of High School Diploma required.
• Good organizational, written, oral and interpersonal skills.
• PC skills, including use of MS Office applications and databases.
• Competent mathematical skills are required.

Responsibilities

• Safely perform routine testing and receiving of returned products due to customer complaints and document investigation activities clearly and accurately in a timely manner.
• Adhere to procedures and work instructions throughout the process.
• Handle multiple tasks effectively and efficiently with a high level of professionalism and customer service.
• Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.
• Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner per procedures and regulations.
• Comply with Corporate and Divisional Policies and perform other duties as assigned by management.

Skills

Organizational skills

MS Office

Written & verbal communication

Databases

Education

High School Diploma

Associates degree or pursuing Bachelor's

Tools

MS Office

Databases

Job description

Complaint Investigation Technician- 2nd Shift

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This role will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. You'll handle multiple tasks effectively and efficiently in a team environment with minimal supervision. You'll be documenting investigation activities clearly and accurately, utilizing software applications, computers and databases, and maintaining files per procedures. This Technician ensures proper transfer of the returned product to next stage of investigation according to documented priorities.

This position will be located at our Alameda, CA facility and must be able to work the following hours:130p-10p Monday through Friday.

What You’ll Work On

• Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner.
• Adhere to procedures and work instructions throughout the process.
• Be able to handle multiple tasks effectively and efficiently with a high level of professionalism and customer service.
• Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.
• Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to non-conformances resulting in FDA sanctions.
• Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management.

Required Qualifications

• Minimum of High School Diploma required
• Good organizational, written, oral and interpersonal skills.
• PC skills, including use of MS Office applications and databases.
• Competent mathematical skills are required.

Preferred Qualifications

• Experience in controlled or regulated environment preferred.
• Associates degree or working towards a Bachelors degree

Divisional Information

Medical Devices

General Medical Devices:

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

CRM

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

Diabetes

We’re focused on helping people with diabetes manage their health with life‑changing products that provide accurate data to drive better‑informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Vascular

Abbott Vascular provides innovative, minimally invasive, and cost‑effective products for the treatment of vascular disease.

Neuromodulation

Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non‑opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

Structural Heart

Structural Heart Business Mission: Why We Exist

Our business purpose is to restore health and improve quality of life by designing and providing device and management solutions for treating structural heart disease.

EP

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

HF

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

Diagnostics

We’re empowering smarter medical and economic decision‑making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision‑making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.

Our molecular division delivers best‑in‑class innovative testing solutions for people around the world to provide answers to life’s critical health decisions. We help people live full and healthy lives through our accessible, molecular‑based solutions.

Nutrition

Our nutrition business develops science‑based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is $25.00 – $50.00 per hour. In specific locations, the pay range may vary from the range posted.