Complaint Handling & Documentation Coordinator

bdx; Covington (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

BD in Covington, GA is seeking a detail-oriented Complaint Handling Associate to document, review, and track product complaints in a fast-paced medical technology environment.

You will liaise with customers and internal teams, use TrackWise to document activities, and ensure records are complete and inspection-ready. The role supports continuous improvement and teamwork, with on-site collaboration and a requirement for in-office presence.

Qualifications

• High School Diploma or GED with 2 years relevant work experience, or an Associate's degree with 1 year relevant experience.
• Experience documenting product complaint information per company policies.
• Familiarity with complaint tracking software (TrackWise) and sample retrieval processes.

Responsibilities

• Document complaint file activities accurately and with strong attention to detail.
• Receive, review, and document product complaint information.
• Follow up with customers and stakeholders to obtain additional information.
• Coordinate complaint sample availability and shipping-related activities.
• Maintain complaint records to be inspection-ready.
• Use complaint tracking software (TrackWise) to log activities.
• Support continuous improvement in complaint handling.
• Assist colleagues with complaint-related activities and sample retrieval.

Skills

Attention to detail

Documentation

Stakeholder communication

Team collaboration

Education

High School Diploma or GED

Associates Degree

Tools

TrackWise

Job description

BD in Covington, GA is seeking a detail-oriented Complaint Handling Associate to document, review, and track product complaints in a fast-paced medical technology environment.

You will liaise with customers and internal teams, use TrackWise to document activities, and ensure records are complete and inspection-ready. The role supports continuous improvement and teamwork, with on-site collaboration and a requirement for in-office presence.