Coordinator, Complaint Handling

BD; Covington (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

BD is seeking a detail‑oriented Complaint Handling Associate to document and manage product complaints from intake to resolution. This role emphasizes accurate records, policy adherence, and cross‑functional collaboration in a fast‑paced medical technology environment.

The ideal candidate has a High School Diploma or an Associates degree with relevant experience, and will work on-site at our USA GA – Covington location, using TrackWise to track activities and support improvement efforts.

Qualifications

• High School Diploma or GED with 2 years relevant experience, or an Associate's degree with 1 year relevant experience.
• Experience documenting complaint information per company policies.
• Ability to coordinate with customers and stakeholders to gather information.

Responsibilities

• Documents complaint files accurately and efficiently with strong attention to detail.
• Receives, reviews, and documents product complaint information per policies.
• Follows up with customers, physicians, nurses, and sales to obtain more info.
• Coordinates sample availability, requests returns, and supports shipping for samples.
• Maintains complaint records to keep files inspection-ready.
• Uses TrackWise or similar systems to log activities.
• Supports continuous improvement activities related to complaint handling.
• Assists colleagues with complaint activities and sample retrieval.

Skills

Attention to detail

Documentation skills

Communication

Teamwork

Education

High School Diploma or GED

Associates Degree

Tools

TrackWise

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Responsibilities:

• Ensures assigned complaint file activities are documented accurately, consistently, and efficiently, with strong attention to detail and good documentation practices.
• Receives, reviews, and documents product complaint information in accordance with applicable company policies and procedures.
• Follows up with customers, consumers, physicians, nurses, sales representatives, and other stakeholders to obtain additional complaint information when needed.
• Coordinates activities to determine complaint sample availability, request sample returns, and support shipping-related activities for complaint sample retrieval.
• Supports timely completion and maintenance of complaint records to help ensure files are complete, accurate, and inspection-ready.
• Uses complaint tracking software, such as TrackWise or equivalent systems, to document and maintain complaint file activities.
• Supports department priorities, team collaboration, and continuous improvement activities related to complaint handling processes.
• Assist colleagues with complaint-related activities, support sample retrieval needs, contribute to improvement projects, and strengthen overall team performance.

Required Qualifications:

• High School Diploma or GED and 2 years relevant work experience OR
• Associates Degree and 1 year relevant work experience

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

#earlycareer

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA GA - Covington BMD

Additional Locations

Work Shift