Complaint Handling Coordinator – Detail‑Focused & Impactful

BD; Covington (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

BD is seeking a detail‑oriented Complaint Handling Associate to document and manage product complaints from intake to resolution. This role emphasizes accurate records, policy adherence, and cross‑functional collaboration in a fast‑paced medical technology environment.

The ideal candidate has a High School Diploma or an Associates degree with relevant experience, and will work on-site at our USA GA – Covington location, using TrackWise to track activities and support improvement efforts.

Qualifications

• High School Diploma or GED with 2 years relevant experience, or an Associate's degree with 1 year relevant experience.
• Experience documenting complaint information per company policies.
• Ability to coordinate with customers and stakeholders to gather information.

Responsibilities

• Documents complaint files accurately and efficiently with strong attention to detail.
• Receives, reviews, and documents product complaint information per policies.
• Follows up with customers, physicians, nurses, and sales to obtain more info.
• Coordinates sample availability, requests returns, and supports shipping for samples.
• Maintains complaint records to keep files inspection-ready.
• Uses TrackWise or similar systems to log activities.
• Supports continuous improvement activities related to complaint handling.
• Assists colleagues with complaint activities and sample retrieval.

Skills

Attention to detail

Documentation skills

Communication

Teamwork

Education

High School Diploma or GED

Associates Degree

Tools

TrackWise

Job description

BD is seeking a detail‑oriented Complaint Handling Associate to document and manage product complaints from intake to resolution. This role emphasizes accurate records, policy adherence, and cross‑functional collaboration in a fast‑paced medical technology environment.

The ideal candidate has a High School Diploma or an Associates degree with relevant experience, and will work on-site at our USA GA – Covington location, using TrackWise to track activities and support improvement efforts.