Compassionate Veterinary Client Care Specialist

Ethos Veterinary Health; San Marcos (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Holiday parties

Birthday celebrations

Employee appreciation activities

Volunteer opportunities

On-site social worker

VetBloom CE access

Employee pet discount

Job summary

Ethos Veterinary Health's Veterinary Specialty Hospital of North County in San Marcos, CA is seeking a Client Care Specialist to be the calm, confident first contact for families, coordinating appointments and guiding clients through check-in, emergency cases, and discharge.

You will join a team of veterinarians and specialists, handling high call volumes, billing, and client communications, with opportunities for growth and a comprehensive benefits package.

Qualifications

• 2+ years of veterinary hospital experience in General Practice, Emergency, or Specialty.
• Experience in a veterinary hospital environment; animal handling alone does not meet requirement.
• Strong veterinary client service, reception, and communication skills.
• Ability to communicate clearly, compassionately, and confidently with clients and veterinary professionals.
• Strong organization and attention to detail with the ability to manage multiple priorities.
• Comfortable working in a fast-paced specialty and emergency veterinary environment.
• Proactive, collaborative approach to teamwork and client service.

Responsibilities

• Welcome clients, check in patients, and coordinate appointments and emergency cases with the medical team.
• Manage a high volume of incoming calls, callback requests, and client communications.
• Keep clients informed throughout their pet's visit while coordinating updates with technicians and veterinarians.
• Process check-outs, estimates, payments, and other financial transactions accurately.
• Maintain accurate client and patient information within the hospital's practice management system.
• Support families during urgent, stressful, and emotionally difficult situations with compassion and professionalism.
• Complete follow-ups and post-visit tasks to ensure clients feel supported after leaving the hospital.
• Collaborate across Emergency, Specialty, and Client Care teams to maintain efficient hospital and patient flow.

Skills

Veterinary hospital experience

Client service

Reception/Front desk

Communication skills

Organization

Tools

Practice management system

Job description

Ethos Veterinary Health's Veterinary Specialty Hospital of North County in San Marcos, CA is seeking a Client Care Specialist to be the calm, confident first contact for families, coordinating appointments and guiding clients through check-in, emergency cases, and discharge.

You will join a team of veterinarians and specialists, handling high call volumes, billing, and client communications, with opportunities for growth and a comprehensive benefits package.