Compassionate Treatment Admissions Specialist

Americas Rehab Campus; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Americas Rehab Campus in Scottsdale is seeking a Treatment Advisor to manage admissions for detox, residential, and outpatient programs. You will be the first point of contact for prospective clients and families, conducting pre-screenings and coordinating insurance verification to support timely admission.

You will collaborate with clinical and billing teams, ensure accurate documentation, and maintain HIPAA compliance.

Qualifications

• High School Diploma or Equivalent required.
• Minimum two years of experience in admissions, intake or related field preferred.
• KIPU EMR experience preferred.
• Microsoft 365 experience preferred.
• Strong customer service and communication skills (written and verbal).
• Knowledge of community resources and treatment programming.
• Basic understanding of insurance authorization processes.
• CPR/FA Certification – to be obtained within first 30 days.
• Fingerprint Clearance Card – current card or proof of applying within 7 days from hire date.
• Handle with Care – to be obtained within first 30 days.
• Successful clearance of pre-employment background, drug/alcohol testing, TB screening as required.
• Attendance at clinical oversight with BHP once every 2 weeks (min 2 sessions per month).

Responsibilities

• Admissions & Pre-Screening: answer inquiries and collect clinical, demographic, and insurance information.
• Complete and coordinate referral and admissions documentation.
• Communicate program details and next steps clearly and professionally.
• Facilitate transitions into appropriate levels of care.
• Make outbound/follow-up calls to support engagement and admission decisions.
• Maintain timely admission decisions and referrals with follow-up communication.
• Coordinate admissions logistics with program Directors and clinical teams.
• Collaborate with billing for financial screening and insurance verification.
• Maintain relationships with referral sources and community partners.
• Schedule transportation for incoming clients as needed.
• Documentation & Compliance: ensure timely processing of paperwork and EMR updates.
• Track referral/admissions metrics; ensure confidentiality and HIPAA compliance.

Skills

Customer service

Communication skills

Insurance authorization knowledge

Knowledge of community resources

Treatment programming understanding

Ability to work independently

CPR/FA Certification

Fingerprint clearance readiness

Handle with Care

Clinical oversight coordination

Education

High School Diploma or Equivalent

Tools

KIPU EMR

Microsoft 365

Job description

Americas Rehab Campus in Scottsdale is seeking a Treatment Advisor to manage admissions for detox, residential, and outpatient programs. You will be the first point of contact for prospective clients and families, conducting pre-screenings and coordinating insurance verification to support timely admission.

You will collaborate with clinical and billing teams, ensure accurate documentation, and maintain HIPAA compliance.