Compassionate Transportation Scheduler & Admin Support

Midland Care Connection; Topeka (KS); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403(b) retirement plan

Life insurance

Employee assistance program

Job summary

Midland Care Connection in Topeka, KS is seeking an Administrative Support Specialist to provide essential administrative and clerical support for daily transportation operations. You will coordinate schedules, communicate with drivers and participants, and maintain driver and vehicle records to ensure timely and reliable transportation to medical appointments and the PACE center.

The role requires strong organizational skills, experience with Office software, and a compassionate,

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of administrative support, office coordination, or customer service experience.
• Experience scheduling appointments, coordinating calendars, or managing transportation logistics.
• Experience using Microsoft Office Suite (Word, Excel, Outlook) and electronic databases.
• Experience handling confidential information with professionalism and discretion.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks.
• Strong verbal and written communication skills.
• Outstanding customer service skills with a compassionate, participant-focused approach.
• High attention to detail and accuracy in data entry and recordkeeping.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving skills and ability to adapt to changing transportation schedules.
• Ability to maintain confidentiality and comply with HIPAA and organizational policies.
• Proficiency with standard office equipment and computer software

Responsibilities

• Provides administrative and clerical support to keep daily transportation operations running smoothly.
• Coordinate schedules to ensure participants have reliable transportation to medical appointments and the PACE center.
• Maintain records, communicate with drivers and participants, support day-to-day transportation tasks.
• Serve as central point of communication between transportation staff, participants, caregivers, and care team.
• Answer phones, schedule and update transportation requests, maintain logs and vehicle records.
• Prepare reports, process paperwork, track documentation, and enter data into electronic systems.
• Assist with compliance requirements and resolve scheduling conflicts as needed.
• Communicate changes to drivers and participants and keep records accurate and up to date.

Skills

Organizational skills

Time management

Communication skills

Customer service

Data entry accuracy

HIPAA compliance

Team orientation

Problem solving

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Microsoft Office

Electronic databases

EHR systems

Transportation scheduling software

Job description

Midland Care Connection in Topeka, KS is seeking an Administrative Support Specialist to provide essential administrative and clerical support for daily transportation operations. You will coordinate schedules, communicate with drivers and participants, and maintain driver and vehicle records to ensure timely and reliable transportation to medical appointments and the PACE center.

The role requires strong organizational skills, experience with Office software, and a compassionate,