Compassionate Private-Pay Collections Specialist

Suite Living Senior Care

White Bear Lake (MN)

On-site

USD 41,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Blue Cross Blue Shield Medical Plans

Paid Time Off (PTO)

Paid Holidays

Company-Paid Life Insurance

Company-Paid Long-Term Disability

401(k) with up to a 4% Company Match

Job summary

Suite Living Senior Care is seeking an experienced Private Pay Collections Specialist to join our Corporate Office team in White Bear Lake, Minnesota. This role focuses on private-pay accounts receivable collections, working directly with residents, families, responsible parties, and community staff to resolve outstanding balances after initial billing efforts have been completed.

The Specialist will take ownership of the collection process, follow up, negotiate payments, document activity, and

Qualifications

High School Diploma or equivalent required.
Minimum of 2 years of collections or accounts receivable experience required.
Experience with private-pay collections strongly preferred.
Healthcare, senior living, or medical collections experience preferred.
Strong negotiation and conflict-resolution skills.
Excellent verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to work independently while managing multiple priorities.
Experience with PointClickCare or similar healthcare software preferred.
Proficiency in Microsoft Outlook, Excel, and Word.

Responsibilities

Take ownership of delinquent private-pay resident accounts after initial billing efforts have been completed.
Contact residents, family members, responsible parties, and authorized representatives regarding outstanding balances.
Maintain consistent follow-up through phone calls, emails, letters, and other approved communication methods.
Negotiate payment arrangements when appropriate while following company policies.
Monitor assigned accounts and prioritize collection efforts based on aging and account status.
Research account discrepancies and work toward timely resolution.
Maintain accurate documentation of all collection activity within company systems.
Provide regular updates regarding collection efforts and account status.
Review aging reports and prioritize collection activities.
Partner with the billing department to transition unresolved balances into active collections.
Investigate account questions and resolve payment issues.
Monitor payment activity and ensure accurate account documentation.
Recommend accounts for additional collection efforts or legal review when appropriate.
Provide assistance with Elderly Waiver (EW) and CADI Waiver accounts as needed.
Communicate with county case managers and other external partners to assist with payment resolution.
Support documentation and follow-up related to waiver funding when requested.
Assist in preparing account documentation for accounts progressing to legal review or third-party collections.
Compile payment histories, account statements, contracts, and supporting documentation.
Work closely with leadership and outside partners to support the collection process.
Handle sensitive financial conversations with empathy and professionalism.
Build positive relationships with residents, families, and internal staff.
Resolve concerns while protecting the financial interests of Suite Living Senior Care.