Remote Collections Specialist — Private Duty Billing

Care Advantage Inc. Corporate; Richmond (VA); On-site; USD 52,000 - 70,000; Full time

Job summary

Care Advantage, Inc. is hiring a remote Collections Specialist to support our Private Duty revenue cycle team. The role requires a detail-driven approach to collections and a dedication to accuracy while working with clients and care teams.

This fully remote position emphasizes integrity and exceptional customer service as you monitor aged receivables, follow up on unpaid claims, and coordinate with branch offices to ensure correct patient accounts and plans are in place.

Qualifications

• High school diploma or GED required.
• 3+ years of collections experience preferred.
• Private Duty collections experience is a plus.
• Excellent customer service skills.
• A positive, proactive team player.
• Strong analytical and problem-solving skills.
• Highly organized and detail-oriented.
• Strong Microsoft Excel skills.
• Experience with AlayaCare software is a plus.

Responsibilities

• Perform collection duties for all assigned Private Duty accounts.
• Expedite billing corrections to the appropriate team members.
• Follow up on unpaid claims to confirm they are on file and being adjudicated.
• Notify branch offices of any needed changes to patient accounts or plans.
• Monitor aged private duty accounts receivable and take appropriate collection action, escalating issues to the Senior Director as needed.
• Review collection reports with the Senior Director as requested.
• Respond to client inquiries in a timely, professional manner.
• Make collections calls in line with company guidelines.
• Follow up and collect on balances deemed patient or client responsibility.
• Take on other duties as assigned.

Skills

Collections

Customer service

Excel

Attention to detail

AlayaCare

Education

High school diploma or GED

Tools

AlayaCare

Job description

Care Advantage, Inc. is hiring a remote Collections Specialist to support our Private Duty revenue cycle team. The role requires a detail-driven approach to collections and a dedication to accuracy while working with clients and care teams.

This fully remote position emphasizes integrity and exceptional customer service as you monitor aged receivables, follow up on unpaid claims, and coordinate with branch offices to ensure correct patient accounts and plans are in place.