Compassionate Patient Transport & Concierge

Hugh Chatham Health; Charlotte (NC); On-site; USD 56,735,000 - 85,103,000; Full time

Job summary

Advocate Health in Charlotte, NC is seeking a Guest Relations professional for full-time support within our healthcare campus. You will assist guests, direct patients, and help families navigate the facility while maintaining a welcoming environment.

The role emphasizes courteous communication, teamwork, and prompt responses to requests, with a focus on accessibility under ADA/LEP considerations and ensuring patient safety and satisfaction.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree preferred.
• Healthcare or customer service experience preferred.

Responsibilities

• Assists guests throughout the facility including directions and locating patients.
• Communicates courteously, clearly, and ensures understanding; handles complaints calmly.
• Provides personal attention and works as part of the team to meet guest needs and referrals.

Skills

Customer service

Communication

Notary

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Advocate Health in Charlotte, NC is seeking a Guest Relations professional for full-time support within our healthcare campus. You will assist guests, direct patients, and help families navigate the facility while maintaining a welcoming environment.

The role emphasizes courteous communication, teamwork, and prompt responses to requests, with a focus on accessibility under ADA/LEP considerations and ensuring patient safety and satisfaction.