Compassionate Patient Services & Scheduling Coordinator

The Queen's Health Systems; Honolulu (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

The Queen's Health Systems in Honolulu seeks a Scheduling and Patient Services Clerk to manage appointment scheduling and patient processing in accordance with established guidelines. The role requires strong attention to detail and courteous interaction with patients and providers.

Additionally, you will assist patients in identifying resources to cover clinic and medical center charges not covered by insurance or health plans, and maintain accurate records using standard office systems.

Qualifications

• High school diploma or equivalent.
• One (1) year customer service experience or clerical experience in a healthcare related setting.
• Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.
• Experience to demonstrate: Ability to communicate effectively in English, both verbally and in writing.
• Ability to keep accurate records and do mathematical calculations.
• Knowledge and familiarity with computer applications and automated systems.
• Knowledge of ICD-10 & CPT coding and medical terminology preferred.
• Prior experience with computerized scheduling systems preferred.

Responsibilities

• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
• Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.

Skills

Customer service

English communication

Record keeping

Math calculations

Education

High school diploma or equivalent

Tools

Office equipment

Computer applications

Job description

The Queen's Health Systems in Honolulu seeks a Scheduling and Patient Services Clerk to manage appointment scheduling and patient processing in accordance with established guidelines. The role requires strong attention to detail and courteous interaction with patients and providers.

Additionally, you will assist patients in identifying resources to cover clinic and medical center charges not covered by insurance or health plans, and maintain accurate records using standard office systems.