Compassionate Patient Registration Specialist - Part Time

R1 RCM Holdco Inc.; Bastrop (TX); On-site; USD 12,812,000 - 18,749,000; Part time

Job summary

R1 RCM Inc. is seeking a Part-time PRN Customer Service Representative - Patient Registration in Bastrop, TX. You will be the first contact for patients, ensuring fast and compassionate access to care while supporting registration across multiple systems.

You will handle check-in, information gathering, and insurance verification, with training provided. The role emphasizes patient experience, collaboration with clinical teams, and maintaining accurate records in a busy hospital setting.

Qualifications

• Experience in customer-facing roles within healthcare or front desk environments is preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in fast-paced settings.

Responsibilities

• Provide exceptional customer service to patients and families during check‑in across multiple computer systems.
• Answer phones and collect accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions confidently.
• Build trust with patients who may be ill, anxious, or overwhelmed.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Medical registration experience

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Part-time PRN Customer Service Representative - Patient Registration in Bastrop, TX. You will be the first contact for patients, ensuring fast and compassionate access to care while supporting registration across multiple systems.

You will handle check-in, information gathering, and insurance verification, with training provided. The role emphasizes patient experience, collaboration with clinical teams, and maintaining accurate records in a busy hospital setting.