Compassionate Patient Intake Specialist

The Remedy; Vadnais Heights (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

PTO

Holiday Pay

Medical Insurance

Health Savings Account

Dental & Vision Insurance

401(k) with Safe Harbor Contribution

Life Insurance

Job summary

The Remedy Mental Health is seeking a Patient Intake Specialist to be the first point of contact for patients, guiding them through the intake process with empathy and clarity. You will explain services, collect basic information, and support decision‑making while coordinating with scheduling, clinical, and marketing teams.

Ideal candidates have strong phone skills, healthcare familiarity, and a patient‑centered approach, with experience in intake or similar roles and comfort with HIPAA

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
• 1-2 years of experience in customer service; healthcare or mental healthcare preferred.
• Exceptional phone and interpersonal communication skills, with a warm, patient‑centered approach.
• Ability to multitask and prioritize in a fast‑paced environment.
• Familiarity with HIPAA compliance and patient confidentiality practices is preferred.
• 3+ years of intake experience preferred.

Responsibilities

• Answer incoming calls and respond to inquiries from potential patients, providing clear, empathetic information about our services.
• Reach out to leads generated through online forms, referrals, and outreach efforts, ensuring they feel supported in their decision‑making process.
• Collect and document essential patient information, such as personal details, reasons for seeking care, and basic medical history.
• Educate potential patients about The Remedy’s Mental Health’s services, treatment options, and specialties in a clear and compassionate manner.
• Address initial questions about our services, providers, and general processes, ensuring that each patient feels informed and valued.
• Guide patients through the next steps in the intake process, addressing any concerns and offering reassurance.
• Follow up with potential patients who have shown interest but have not yet completed the intake process, maintaining a supportive and patient‑focused approach.
• Pass collected patient information to the scheduling team to facilitate seamless appointment scheduling.
• Maintain organized and accurate patient records within the system.
• Collaborate with clinical, administrative, and marketing teams to ensure smooth coordination of the intake process.
• Collaborate with the marketing team to provide insights and feedback that inform outreach, communication, and patient engagement strategies.

Skills

Phone skills

Interpersonal communication

Multitasking

Teamwork

HIPAA familiarity

CRM systems

EHR proficiency

Education

High school diploma

Associate/Bachelor preferred

Tools

CRM software

EHR systems

Scheduling software

Job description

The Remedy Mental Health is seeking a Patient Intake Specialist to be the first point of contact for patients, guiding them through the intake process with empathy and clarity. You will explain services, collect basic information, and support decision‑making while coordinating with scheduling, clinical, and marketing teams.

Ideal candidates have strong phone skills, healthcare familiarity, and a patient‑centered approach, with experience in intake or similar roles and comfort with HIPAA