Compassionate Patient Financial Counselor

Memorial Health System of Southwest Oklahoma; Lawton (OK); Hybrid; USD 36,000 - 48,000; Full time

Job summary

International Executive Service Corps in Lawton, OK seeks a Financial Service Specialist under supervision of Patient Access Supervisor to verify insurance information and conduct financial screening. The role counsels patients or responsible parties on obligations for Facility and Professional fees and educates them on responsibilities and available financial assistance.

You will work with third party vendors the facility uses, explain financial obligations with compassion during counseling

Qualifications

• One year of Collections and Customer Service in healthcare.
• Education: High School Graduate or equivalent.
• At least 2 years of credit, collection or financial counseling experience required.
• Strong customer service skills with the ability to communicate effectively with patients and outside agencies.
• Ability to work in a team environment.
• Excellent written and oral communication skills.
• Positive, driven attitude with a willingness to go the extra mile to help patients and the hospital.

Responsibilities

• Counsel patients on financial obligations for Facility and Professional fees.
• Educate patients on their responsibilities and financial assistance options.
• Assist with third-party vendors used by the facility.
• Explain financial obligations clearly and compassionately during counseling sessions.

Skills

Customer service

Communication skills

Teamwork

Written and oral communication

Patient interaction

Education

High School Diploma or equivalent

Job description

DEFINITION:

Under the supervision of a Patient Access Supervisor, the financial service specialist obtains required information of insurance verification and financial screening. The Financial Service Specialist (FSS) will be responsible for counseling patients or parties responsible for payment that includes the patients obligations for both Facility and Professional fees. The Financial Service Specialist will educate patients on their responsibilities and help them obtain financial assistance with suggested third party vendors the facility is currently using. The FSS is responsible for accurately and compassionately explaining to the patient their financial obligations during the financial counseling session.

PREFERRED QUALIFICATIONS:

One year of Collections and Customer Service in healthcare

Education: High School Graduate or equivalent

At least 2 years of credit, collection or financial counseling experience required

Strong customer service skills with the ability to communicate effectively with patients and outside agencies

Ability to work in a team environment

Excellent written and oral communication skills

Positive, driven attitude with a willingness to go the extra mile to help patients and the hospital.