Patient Engagement Coordinator, Full Time Days

Cape Fear Valley Health; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC is seeking a Patient Engagement Coordinator to serve as the primary contact for patients undergoing treatment in OB, pediatrics, and related services. You will support enrollment, coordinate with care teams, and help patients access community resources.

The role emphasizes empathetic support, relationship-building with patients and families, and collaboration with providers and staff to ensure seamless care transitions.

Qualifications

• Proficiency in reading, writing and speaking English.
• Bilingual in English/Spanish preferred.
• Knowledge of community resources and health services.

Responsibilities

• Act as the primary contact for patients undergoing treatment in OB, pediatrics, primary care and behavioral health.
• Educate pregnant and postpartum individuals about the program and screenings.
• Support enrollment, orientation, and referral pathways with care teams.
• Engage with families to complete screenings and access community resources.
• Maintain enrollment tracking and documentation per site standards.

Skills

English proficiency

Bilingual (English/Spanish)

Interpersonal skills

Communication

Community resources knowledge

Education

Associate degree in public health or related field

Bachelor’s degree preferred

Job description

Relocation Assistance Available!

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Women & Children Administration

Job Family

Work Shift

Days (United States of America)

Summary

As a Patient Engagement Coordinator, you will serve as the primary point of contact for patients undergoing treatment and work closely with both providers and staff. Your role will involve providing empathetic support to OB, pediatrics, primary care, and behavioral health patients. You will interact regularly with patients and their families, healthcare providers, vendors, and business partners, ensuring a seamless and supportive experience for all.

MAJOR JOB FUNCTIONS

The following is a summary of the major essential functions of the job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

• Proactively engages and educates pregnant and postpartum people about the program at OB clinics, hospital units, and community touchpoints.




• Support enrollment and orientation to the program and to the text-based screenings.




• Collaborate with clinic champions.




• Partner with Care Advocates and community partners to strengthen referral pathways and reduce handoff failures. (Stated in the source document from the Care Advocate’s perspective.)




• Conduct outreach, engagement, and follow-up with pregnant and postpartum individuals and families.




• Help participants complete screenings and troubleshoot barriers to using the text-based platform.




• Connect participants with social and community resources and support continuity of care through trust-based relationships.




• Maintain enrollment tracking and outreach logs; document contacts in the program platform per site standards.




• Contribute to building and updating the site resource library.




• Participate in onboarding, supervision, and learning collaborative activities; support data quality and evaluation activities.




• Other duties as assigned

MINIMUM QUALIFICATIONS

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

EDUCATION AND FORMAL TRAINING:

• Associate degree in public health, community health, social services or related field required




• Bachelor’s degree in public health, community health, social services or related field preferred

WORK EXPERIENCE:

• 1 year of experience in community outreach, patient navigation, community health work, or clinic-based engagement required

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in reading, writing and speaking the English language




• Bilingual (English/Spanish) preferred




• Knowledge of and experience collaborating with mental health and substance use disorder treatment providers and members of recovery support community




• Excellent interpersonal communication and negotiation skills




• Effective written and verbal communication skills




• Knowledge of community resources




• Ability to work with people of all social, economic, and cultural backgrounds




• Flexible, open-minded, and adaptable to change




• Ability to prioritize and process multiple tasks/responsibilities




• Ability to connect patients and families with appropriate services

PHYSICAL REQUIREMENTS:

• Ability to see, hear, read, and have manual ability to use telephone and computer keyboard




• Ability to effectively communicate orally with patients, family members, personnel, and physicians




• Much standing, walking, bending, and lifting




• Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity