Registered Nurse - Care Advocate, Full Time Days

Cape Fear Valley Health System; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Cape Fear Valley Health System seeks a Care Advocate to serve pregnant and postpartum patients from enrollment through 12 months postpartum. You will perform clinical assessments, coordinate care, and educate on self-management and newborn care.

The role requires 2 years obstetrics/maternal care experience and NC RN licensure. Strong communication, trauma-informed approach, and collaboration with OB/ pediatrics teams are essential.

Qualifications

• Associate Degree in Nursing required.
• Current RN licensure in North Carolina or Compact state licensure required.
• 2 years obstetrics, maternal/newborn care, family medicine or pediatrics required.
• 1 year in care coordination, triage, patient education, or case management preferred.
• 1 year of mental health/SUD experience preferred.

Responsibilities

• Review automated screening results and relevant EHR information daily.
• Conduct clinical assessments within licensure/scope related to symptoms, follow-up, postpartum concerns, and risk monitoring.
• Provide education on prenatal/postpartum self-management and newborn care basics.
• Coordinate communication across OB, pediatrics, primary care, behavioral health, and specialties.
• Triage medical issues and escalate behavioral health/SUD risks per SOPs.
• Document assessments, education, plans, and follow-ups in the program platform and EHR.
• Maintain logs and dashboards for fidelity and monitoring.
• Collaborate with clinic staff and community partners to support whole-person care.

Skills

English proficiency

Bilingual (English/Spanish)

Trauma-informed care

Care coordination

Telehealth

SDoH knowledge

Documentation accuracy

Strong interpersonal skills

Education

Associate Degree in Nursing

Bachelor's Degree in Nursing (preferred)

Tools

Telehealth platforms

Texting platforms

Job description

Relocation Assistance Available! Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department Women & Children Administration Job Family Nursing Work Shift Days (United States of America)

Summary

The Care Advocate serves as the trusted point of contact for pregnant and postpartum patients from enrollment through 12 months postpartum. This role integrates empathetic engagement, brief clinical assessment within scope of practice, education, proactive care coordination, and consistent communication with OB, pediatrics, primary care, behavioral health, and community partners.

MAJOR JOB FUNCTIONS

The following is a summary of the major essential functions of the job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

• Review automated screening results and relevant EHR information daily.
• Conduct clinical assessments (within licensure/scope) related to symptoms, medical follow-up, postpartum concerns, and risk monitoring.
• Provide education on prenatal/postpartum self-management, warning signs, chronic disease management (e.g., hypertension), newborn care basics, lactation, and medication adherence as appropriate.
• Reinforce provider treatment plans, ensure follow-up appointments, and coordinate communication across OB, pediatrics, primary care, behavioral health, and specialty services.
• Triage medical issues; escalation behavioral health/SUD/social risk issues to MSW/LPC partners and escalation emergencies per SOPs.
• Complete warm handoffs; schedule internal/external appointments; ensure appropriate consent and information exchange.
• Confirm engagement with referrals; troubleshoot barriers; re-engage as needed.
• Document assessments, education, plan updates, and follow-ups in the program platform and per site EHR standards.
• Communicate promptly with clinical teams about medical concerns, risk changes, or updates using closed-loop communication.
• Maintain accurate logs and dashboards for fidelity and monitoring.
• Contribute to building and updating the site resource library; tailor resource lists to geography and patient preferences.
• Collaborate with the H4MAB Team Members, clinic staff, community partners, and behavioral health partners to support whole-person care.
• Participate in onboarding, clinical refresher training, current best-practices training, supervision/case consults, and learning collaborative activities.
• Use embedded reports to monitor timeliness, follow-up completion, and referral success; contribute to continuous quality improvement.
• Support data quality activities and periodic evaluation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

• Education and Formal Training: Associates Degree in Nursing required Bachelors Degree in Nursing preferred
• Current Registered Nurse licensure in North Carolina or Compact state licensure required
• Work Experience: 2 years of experience in obstetrics, maternal/newborn care, family medicine or pediatrics required 1 year of experience in care coordination, triage nursing, patient education, or case management preferred 1 year of experience with mental health and/or substance use management preferred
• Knowledge, skills, and abilities required: Proficiency in reading, writing and speaking the English language Bilingual (English/Spanish) skills preferred Familiarity with trauma-informed care, health equity principles, and working with diverse populations
• Proficiency with technology-enabled communication (texting platforms, telehealth) and accurate documentation Knowledge of SDoH and community resource networks Demonstrates positive interpersonal skills Verbal and written skills required Demonstrates effective organizational and leadership skills Knowledgeable of the age specific physiological, psychosocial, developmental and spiritual needs of the patients typically served
• Physical Requirements: Speech and auditory acuity for communication of patient needs Visual acuity for observation of patients Much standing, walking, bending and lifting Position may involve skin, eye, mucous membrane or parenteral contact with blood or other potentially infectious material Must be able to lift 35 pounds
• Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.

Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.