Patient Engagement Coordinator, Full Time Days

Cape Fear Valley Health System; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Cape Fear Valley Health System in Fayetteville, NC seeks a Patient Engagement Coordinator to serve as the primary contact for patients undergoing treatment within Women & Children. You will provide empathetic support to OB, pediatrics, primary care, and behavioral health patients.

Responsibilities include enrollment/orientation, education about the program, collaboration with Care Advocates and partners, and maintaining enrollment records to ensure a seamless experience for patients and families.

Qualifications

• Requires associate degree in public health, community health, social services or related field.
• Bachelor's degree in public health, community health, social services or related field preferred.
• 1 year of experience in community outreach, patient navigation, or clinic-based engagement.

Responsibilities

• Proactively educates pregnant and postpartum people about the program at OB clinics, hospital units, and community touchpoints.
• Support enrollment and orientation to the program and to the text-based screenings.
• Collaborate with clinic champions.
• Partner with Care Advocates and community partners to strengthen referral pathways.
• Conduct outreach, engagement, and follow-up with pregnant and postpartum individuals and families.
• Help participants complete screenings and troubleshoot barriers to using the text-based platform.
• Connect participants with social and community resources and support continuity of care through trust-based relationships.
• Maintain enrollment tracking and outreach logs; document contacts in the program platform per site standards.
• Contribute to building and updating the site resource library.
• Participate in onboarding, supervision, and learning collaborative activities; support data quality and evaluation activities.
• Other duties as assigned

Skills

English fluency

Interpersonal communication

Community resources knowledge

Bilingual (English/Spanish)

Education

Associate degree in public health or related field

Bachelor's degree in public health or related field

Job description

Relocation Assistance Available! Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department Women & Children Administration Job Family Work Shift Days (United States of America) Summary As a Patient Engagement Coordinator, you will serve as the primary point of contact for patients undergoing treatment and work closely with both providers and staff. Your role will involve providing empathetic support to OB, pediatrics, primary care, and behavioral health patients. You will interact regularly with patients and their families, healthcare providers, vendors, and business partners, ensuring a seamless and supportive experience for all.

MAJOR JOB FUNCTIONS

The following is a summary of the major essential functions of the job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

• Proactively engages and educates pregnant and postpartum people about the program at OB clinics, hospital units, and community touchpoints.
• Support enrollment and orientation to the program and to the text-based screenings.
• Collaborate with clinic champions.
• Partner with Care Advocates and community partners to strengthen referral pathways and reduce handoff failures. (Stated in the source document from the Care Advocate’s perspective.)
• Conduct outreach, engagement, and follow-up with pregnant and postpartum individuals and families.
• Help participants complete screenings and troubleshoot barriers to using the text-based platform.
• Connect participants with social and community resources and support continuity of care through trust-based relationships.
• Maintain enrollment tracking and outreach logs; document contacts in the program platform per site standards.
• Contribute to building and updating the site resource library.
• Participate in onboarding, supervision, and learning collaborative activities; support data quality and evaluation activities.
• Other duties as assigned

MINIMUM QUALIFICATIONS

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

EDUCATION AND FORMAL TRAINING:

• Associate degree in public health, community health, social services or related field required
• Bachelor's degree in public health, community health, social services or related field preferred

WORK EXPERIENCE:

• 1 year of experience in community outreach, patient navigation, community health work, or clinic-based engagement required

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in reading, writing and speaking the English language
• Bilingual (English/Spanish) preferred
• Knowledge of and experience collaborating with mental health and substance use disorder treatment providers and members of recovery support community
• Excellent interpersonal communication and negotiation skills
• Effective written and verbal communication skills
• Knowledge of community resources
• Ability to work with people of all social, economic, and cultural backgrounds
• Flexible, open-minded, and adaptable to change
• Ability to prioritize and process multiple tasks/responsibilities
• Ability to connect patients and families with appropriate services

PHYSICAL REQUIREMENTS:

• Ability to see, hear, read, and have manual ability to use telephone and computer keyboard
• Ability to effectively communicate orally with patients, family members, personnel, and physicians
• Much standing, walking, bending, and lifting
• Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.