Compassionate Patient Care & Scheduling Coordinator

Optum; Albuquerque (NM); On-site; USD 22,041 - 39,950; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental and Vision Insurance

401(k) Savings Plan

Employee Discounts

Education Reimbursement

Job summary

Optum in Albuquerque is seeking a Customer Service Representative to handle inbound calls and assist patients with appointments and inquiries. Responsibilities include scheduling, verifying insurance, and ensuring a positive patient experience.

The ideal candidate should have a high school diploma or GED, and at least a year of experience in customer service. Various benefits, including competitive pay and paid time off, are offered for this full-time role.

Qualifications

• 1+ years of customer service experience.
• Basic level of proficiency in MS Office.
• High School Diploma or GED required.

Responsibilities

• Answer inbound calls from patients and providers (60-80 calls a day).
• Greet and assist patients in person and by phone.
• Schedule appointments and verify insurance eligibility.
• Collect patient demographic and insurance information.
• Communicate effectively with clinical staff.
• Collect co-pays and outstanding balances.

Skills

Customer service experience

Basic MS Office proficiency

Bilingual (English/Spanish)

Education

High School Diploma/GED

Job description

Optum in Albuquerque is seeking a Customer Service Representative to handle inbound calls and assist patients with appointments and inquiries. Responsibilities include scheduling, verifying insurance, and ensuring a positive patient experience.

The ideal candidate should have a high school diploma or GED, and at least a year of experience in customer service. Various benefits, including competitive pay and paid time off, are offered for this full-time role.