Compassionate Patient Access Specialist (On-Site)

R1 RCM Holdco Inc.; Lehi (UT); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Service Representative (Registration) to be the on-site first point of contact at Intermountain Primary Children’s Hospital in Lehi, UT. This role handles patient check-in, collects information, answers inquiries, and supports efficient registration across multiple systems.

You will work in a fast-paced setting with training provided, focusing on compassionate service, accurate data entry, and collaboration with care teams to ensure timely care and throughput.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, or overwhelm.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Exceptional customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Patient authentication

Vaccination and background checks

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Service Representative (Registration) to be the on-site first point of contact at Intermountain Primary Children’s Hospital in Lehi, UT. This role handles patient check-in, collects information, answers inquiries, and supports efficient registration across multiple systems.

You will work in a fast-paced setting with training provided, focusing on compassionate service, accurate data entry, and collaboration with care teams to ensure timely care and throughput.