Compassionate Patient Access Specialist I

Northwest Human Services, Inc.; Salem (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare insurance plans: Medical, D

Group Life: Short-Term & Long-Term Dis

403(b) retirement plan with employer 2

Flex Spending Account

PTO 10 hours a month for FT positions

Paid holidays and floating holidays

Continuing Education & Training

Employee Healthy Living Program

Job summary

Northwest Human Services, Inc. in Salem, OR, is seeking a Call Center Specialist I at the West Salem Clinic (1233 Edgewater St NW). The role is full time, Monday–Friday with rotating Saturdays, from 9am to 5:30pm, reporting to the Patient Care Access Supervisor.

The position focuses on providing a welcoming voice and guiding patients to care and resources. As the first point of contact, you will help patients navigate services, schedule appointments, and connect them with the right resources

Qualifications

• High school diploma or equivalent. (Required)
• Strong verbal communication and customer service skills. (Required)
• Basic computer skills and ability to learn electronic systems and telephone technology. (Required)
• Ability to manage competing priorities and maintain accuracy in a fast-paced environment. (Required)

Responsibilities

• Serve as a primary contact for patients with warmth and professionalism.
• Assist with appointment inquiries, scheduling, and service navigation.
• Respond to questions with patience, empathy, and sound judgment; escalate when needed.
• Document calls and protect patient information per HIPAA and policies.
• Collaborate with clinic staff to support smooth communication and workflows.

Skills

Verbal communication

Customer service

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Northwest Human Services, Inc. in Salem, OR, is seeking a Call Center Specialist I at the West Salem Clinic (1233 Edgewater St NW). The role is full time, Monday–Friday with rotating Saturdays, from 9am to 5:30pm, reporting to the Patient Care Access Supervisor.

The position focuses on providing a welcoming voice and guiding patients to care and resources. As the first point of contact, you will help patients navigate services, schedule appointments, and connect them with the right resources