Compassionate Patient Access Navigator

Prisma Health; Greenville (SC); On-site; USD 38,000 - 46,000; Full time

Job summary

Prisma Health in Greenville, SC is seeking a patient financial representative responsible for interviewing patients, collecting demographic and financial data, verifying insurance, and initiating pre-authorizations when needed. This on-site role also handles payments, deposits, and reporting while ensuring HIPAA compliance and compassionate service.

Applicants should have strong communication skills, basic computer proficiency, and experience in admissions, billing, or customer service.

Qualifications

• High school diploma or equivalent is required (or higher).
• Two years of Admissions, Billing, Collections, Insurance and/or Customer Service experience required or preferred.
• Basic computer skills and mathematical ability are required.
• Registration and scheduling experience is preferred.
• Familiarity with medical terminology is preferred.

Responsibilities

• Interview patients to collect demographic and financial data.
• Verify insurance and initiate pre-certification when required.
• Collect payments and issue receipts; manage daily deposits.
• Prepare and distribute reports and patient identification items.
• Communicate estimated patient financial responsibility to patients.

Skills

Basic computer skills

Mathematical skills

Registration experience

Familiarity with medical terminology

Education

High school diploma or equivalent

Tools

Sovera

Job description

Prisma Health in Greenville, SC is seeking a patient financial representative responsible for interviewing patients, collecting demographic and financial data, verifying insurance, and initiating pre-authorizations when needed. This on-site role also handles payments, deposits, and reporting while ensuring HIPAA compliance and compassionate service.

Applicants should have strong communication skills, basic computer proficiency, and experience in admissions, billing, or customer service.