Compassionate Patient Access Navigator

Baptist Health; Coral Gables (FL); On-site; USD 23,000 - 29,000; Full time

Job summary

Baptist Health in Florida is hiring for a Patient Access position. The incumbent will coordinate patient flow, assist with processing, and maintain knowledge of insurance requirements and pricing within the Revenue Cycle. The role emphasizes compassionate, professional service to patients and families and requires HIPAA/compliance knowledge.

Estimated pay range is $16.61–$21.09 per hour, with potential for growth based on experience; bilingual ability in English and Spanish/Creole is preferred.

Qualifications

• High School Diploma, Certificate, GED, or equivalent required.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure.

Responsibilities

• Coordinate patient flow and timely processing within the department/physician practice/hospital.
• Maintain knowledge of insurance requirements, Baptist Health South Florida pricing, and financial assistance options.
• Provide professional, compassionate, and friendly service to patients, families, employees, and community members.
• Ensure compliance with regulatory guidelines including HIPAA, EMTALA, and Medicare coverage.

Skills

Customer service

Interpersonal communication

Teamwork

Attention to detail

Fast-paced environment

Bilingual (Spanish/Creole)

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

Baptist Health in Florida is hiring for a Patient Access position. The incumbent will coordinate patient flow, assist with processing, and maintain knowledge of insurance requirements and pricing within the Revenue Cycle. The role emphasizes compassionate, professional service to patients and families and requires HIPAA/compliance knowledge.

Estimated pay range is $16.61–$21.09 per hour, with potential for growth based on experience; bilingual ability in English and Spanish/Creole is preferred.