Compassionate Patient Access Coordinator

R1-Rc; Indianapolis (IN); On-site; USD 22,041 - 31,684; Full time

Job summary

R1 RCM Inc. is hiring a Patient Registration Customer Service Representative to greet patients, collect information, and guide them through the registration process at Ascension St. Vincent Heart Center.

This role emphasizes empathy, clear communication, and reliable data collection in a fast-paced hospital setting. You’ll work across systems, answer questions, and support patients through insurance navigation and comfort during stressful moments.

Qualifications

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.
• Preferred medical or healthcare experience (but not required!).

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Patient Registration Customer Service Representative to greet patients, collect information, and guide them through the registration process at Ascension St. Vincent Heart Center.

This role emphasizes empathy, clear communication, and reliable data collection in a fast-paced hospital setting. You’ll work across systems, answer questions, and support patients through insurance navigation and comfort during stressful moments.