Compassionate Medical Receptionist & Patient Concierge

Methodist Health System - NE and IA; Council Bluffs (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Nebraska Methodist Health System in Council Bluffs, IA, is seeking a Front Desk/Patient Services representative to greet patients, register them for appointments, and coordinate communications among patients, clinicians, and staff. The role operates Monday–Friday, 8am–5pm, in the Methodist Physician's Clinic.

Responsibilities include collecting demographics and insurance data, managing scheduling, and handling insurance questions while maintaining patient confidentiality and delivering

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience preferred.
• Strong verbal communication with patients and staff.
• Proficient computer skills and scheduling/patient care software.

Responsibilities

• Register patients for appointments and verify demographics/insurance.
• Greet and direct patients, answer questions to support patient care.
• Answer phones, schedule appointments, and route messages.
• Prepare records for visits using EMR/chart information.
• Handle insurance inquiries and referrals, process paperwork.
• Distribute documents and correspondence accurately.
• Provide care information appropriate to the patient’s age as per criteria.

Skills

Verbal communication

Computer literacy

Multitasking

Teamwork

Confidentiality

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Job description

Nebraska Methodist Health System in Council Bluffs, IA, is seeking a Front Desk/Patient Services representative to greet patients, register them for appointments, and coordinate communications among patients, clinicians, and staff. The role operates Monday–Friday, 8am–5pm, in the Methodist Physician's Clinic.

Responsibilities include collecting demographics and insurance data, managing scheduling, and handling insurance questions while maintaining patient confidentiality and delivering