Compassionate Medical Assistant: Care Coordinator & Advocate

adventhealth; South Carolina; On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth invites qualified candidates to join a full-time team in Oviedo, FL. Workdays are Monday through Friday, 8:00am–5:00pm, educating members about their care team and coordinating care across the continuum. You will schedule appointments, handle referrals, and support front desk inquiries in a busy practice.

The role requires medical assistant training, BLS CPR certification, and CMA/CMAC/RMA or equivalent credentials, with a patient-centered focus and teamwork across disciplines.

Qualifications

• Knowledge of chronic disease management is required.
• Empathetic nature with top-tier service delivery.
• Desire to enhance member outcomes and navigate complex systems.
• Experience in member advocacy and care planning.
• Ability to work in a team-based environment and coordinate care under RN guidance.
• Strong English reading, writing, and speaking skills for patient communication.
• Experience with computers is required.
• Active participation in daily team huddles.

Responsibilities

• Educates members on their care team and coordinates care across the continuum, including scheduling appointments and referrals.
• Participates in daily operations of the practice, including answering phone calls and assisting with front desk inquiries.
• Maintains the clinical space and communicates via digital channels to support patient care.
• Performs initial health screens and intake for new members and reviews old medical records.
• Identifies care gaps, orders necessary screenings, and confirms appointments.
• Conducts pre-visit RAF reviews and welcomes patients to the practice.
• Ensures medical records are available for visits and conducts post-visit follow-up calls.

Skills

Chronic disease management

Empathetic service

Member advocacy

Team-based care

English communication

Education

Medical Assistant Program graduate

Technical/Vocational School

Tools

BLS CPR

Job description

AdventHealth invites qualified candidates to join a full-time team in Oviedo, FL. Workdays are Monday through Friday, 8:00am–5:00pm, educating members about their care team and coordinating care across the continuum. You will schedule appointments, handle referrals, and support front desk inquiries in a busy practice.

The role requires medical assistant training, BLS CPR certification, and CMA/CMAC/RMA or equivalent credentials, with a patient-centered focus and teamwork across disciplines.