Compassionate Lab Customer Care Specialist

Health Network Laboratories LLC; Allentown (Lehigh County); On-site; USD 35,000 - 48,000; Full time

Job summary

HNL Lab Medicine in the Allentown area seeks a Customer Care Representative to communicate laboratory inquiries clearly and ensure a one call resolution, delivering a personalized customer experience.

You will handle calls, emails, and other channels, maintain patient confidentiality, and work with the LIS (CoPath) to document interactions. A high school diploma is required, with call center experience preferred.

Qualifications

• High school diploma or GED required. Call center experience preferred.
• Ability to read, write, and speak English; basic medical terminology helpful.
• Patience, tact, cheerful disposition when dealing with ill or upset clients.

Responsibilities

• Provide clear, professional communication with clients about lab inquiries.
• Strive for one call resolution and a seamless customer experience.
• Handle inquiries via phone, email, fax, and other electronic channels.

Skills

Customer service

Call center experience

Multitasking

Communication

Education

High school diploma or GED

Tools

Microsoft Office

CoPath

Laboratory information system (LIS)

Job description

HNL Lab Medicine in the Allentown area seeks a Customer Care Representative to communicate laboratory inquiries clearly and ensure a one call resolution, delivering a personalized customer experience.

You will handle calls, emails, and other channels, maintain patient confidentiality, and work with the LIS (CoPath) to document interactions. A high school diploma is required, with call center experience preferred.