Compassionate Intake & Scheduling Specialist

Clarity Clinic; Chicago (IL); On-site; USD 31,684 - 34,440; Full time

Job summary

Clarity Clinic is a multidisciplinary private practice in Illinois seeking an Intake Access Coordinator to be the first point of contact for prospective clients and referral sources. You will manage pre-assessment intake activities, collect demographics and insurance information, and coordinate scheduling to ensure a smooth transition to clinical assessment.

The role emphasizes HIPAA compliance, confidentiality, and escalation protocols, with the supervision of the Director of Intake.

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Minimum 1 year of customer service, healthcare scheduling, or behavioral health administrative experience.
• Knowledge of behavioral health services and terminology preferred.
• Proficiency in Microsoft Office Suite and multi-line phone systems.

Responsibilities

• Answer and triage calls, emails, and inquiries with professionalism and urgency.
• Gather pre-assessment information from prospective clients and referral sources.
• Provide general cost estimates prior to scheduling intake.
• Schedule intake assessments and confirm logistics with patients.

Skills

Customer service

Communication

Organizational skills

Compassionate client-centered

Education

High School Diploma

Associate’s or Bachelor’s degree preferred

Tools

AdvancedMD EHR

Microsoft Office Suite

Multi-line phone systems

Job description

Clarity Clinic is a multidisciplinary private practice in Illinois seeking an Intake Access Coordinator to be the first point of contact for prospective clients and referral sources. You will manage pre-assessment intake activities, collect demographics and insurance information, and coordinate scheduling to ensure a smooth transition to clinical assessment.

The role emphasizes HIPAA compliance, confidentiality, and escalation protocols, with the supervision of the Director of Intake.