Compassionate Hospice Scheduler & Care Coordinator

Summa Home Health and Hospice LLC; Akron (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with company match

Life insurance

Disability insurance

Employee Assistance Program

Job summary

Summa Home Health and Hospice LLC in Akron, OH is seeking a Program Assistant to schedule patient visits and coordinate field staff to meet care needs. You will assign new patients to clinicians, respond to inquiries, and support overall patient experience.

The role emphasizes compassionate communication, attention to detail, and teamwork, with on-call duties up to 3–5 times per quarter. Competitive benefits and a focus on patient-centered care are offered.

Qualifications

• High-School graduate or equivalent.
• Associates Degree preferred.
• Proficiency with medical terminology is desired.

Responsibilities

• Operations: Match patients with a field staff member by determining best match in clinical skill sets and personality.
• Coordinate day-to-day schedules for field staff.
• Address missed, declines, unverified, and reassigned visits with field staff.
• Manage daily workflow in company database and process daily and weekly report.
• Customer Service: Respond promptly and courteously to all patients’ inquiries or problems.
• Collaboration: Collaborate with director/supervisor regarding client concerns or complaints.
• Policies: Understand and practice agency policies and procedures and follow Medicare guidelines.
• Teamwork: Participate in On-Call requirements which may be up to 3-5 times per quarter.

Skills

Compassionate communicator

Patience

Attention to detail

Critical thinker

Microsoft Office / EMR proficiency

Education

High-School graduate

Associates Degree preferred

Tools

EMR systems

Microsoft Office

Job description

Summa Home Health and Hospice LLC in Akron, OH is seeking a Program Assistant to schedule patient visits and coordinate field staff to meet care needs. You will assign new patients to clinicians, respond to inquiries, and support overall patient experience.

The role emphasizes compassionate communication, attention to detail, and teamwork, with on-call duties up to 3–5 times per quarter. Competitive benefits and a focus on patient-centered care are offered.