Hospice Program Assistant

Summa Home Health and Hospice LLC; Akron (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with company match

Life insurance

Disability insurance

Employee Assistance Program

Job summary

Summa Home Health and Hospice LLC in Akron, OH is seeking a Program Assistant to schedule patient visits and coordinate field staff to meet care needs. You will assign new patients to clinicians, respond to inquiries, and support overall patient experience.

The role emphasizes compassionate communication, attention to detail, and teamwork, with on-call duties up to 3–5 times per quarter. Competitive benefits and a focus on patient-centered care are offered.

Qualifications

• High-School graduate or equivalent.
• Associates Degree preferred.
• Proficiency with medical terminology is desired.

Responsibilities

• Operations: Match patients with a field staff member by determining best match in clinical skill sets and personality.
• Coordinate day-to-day schedules for field staff.
• Address missed, declines, unverified, and reassigned visits with field staff.
• Manage daily workflow in company database and process daily and weekly report.
• Customer Service: Respond promptly and courteously to all patients’ inquiries or problems.
• Collaboration: Collaborate with director/supervisor regarding client concerns or complaints.
• Policies: Understand and practice agency policies and procedures and follow Medicare guidelines.
• Teamwork: Participate in On-Call requirements which may be up to 3-5 times per quarter.

Skills

Compassionate communicator

Patience

Attention to detail

Critical thinker

Microsoft Office / EMR proficiency

Education

High-School graduate

Associates Degree preferred

Tools

EMR systems

Microsoft Office

Job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.Location: 1077 Gorge Blvd Suite A2 Akron, OH 44310Schedule: Monday - Friday 8:00am - 4:30pm ESTCompensation: Starting at $20.00 an Hour!HOW YOU'LL MAKE A DIFFERENCE:As a Program Assistant, the work you do every day makes a difference in the lives of our patients by assisting the field staff in providing exceptional care by scheduling visits to meet client care needs effectively and efficiently.WHAT WE OFFER:We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.HOW YOU'LL WORK:You’ll assign new patients to clinicians according to scheduling protocols. You will ensure that all patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.MAJOR AREAS OF RESPONSIBILITY:Operations: Match patients with a field staff member by determining best match in clinical skill sets and personality. Coordinate day-to-day schedules for field staff. Address missed, declines, unverified, and reassigned visits with field staff. Manage daily workflow in company database and process daily and weekly report.Customer Service: Respond promptly and courteously to all patients’ inquiries or problems.Collaboration: Collaborate with director/supervisor regarding client concerns or complaints.Policies: Understand and practice agency policies and procedures and follow Medicare guidelines.Teamwork: Participate in On-Call requirements which may be up to 3-5 times per quarter.HARD & SOFT SKILLS:Compassionate communicator with a positive attitude.Patience is a virtue when working with patients, families, physicians, and coworkers.Attention to detail is critical, as is being observant and following directions.Critical thinker and the ability to problem solve clinical needs.Technical skills to include Microsoft products and EMR systems.REQUIREMENTS:High-School graduate or equivalentAssociates Degree preferredAt least one year of experience in the Health Care industry and experience in home care/hospice is desirableProficiency in medical terminologyCapable of all physical demandsWe are proud to be part of the Alternate Solutions Health Network family.#INDSUMHOS6We’ll help you put your passion for patient care to work. Apply today!This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.We are an Equal Opportunity Employer.