Compassionate Hospice Patient Services Coordinator

VIA Health Partners; Fort Mill (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/vision/dental

PTO 28 days

Mileage reimbursement

403b with match

CHPN certification support

Orientation & onboarding

Career growth

Job summary

VIA Health Partners in Fort Mill, SC is seeking a Full Time Day shift Certified Medical Assistant to join our hospice and palliative care team. You will work with NPs and clinicians, initiating patient contacts, scheduling visits, and ensuring timely documentation and coordination of services.

The role emphasizes compassionate patient care, strong communication, and efficient scheduling within our community-based program.

Qualifications

• High School Diploma preferred, plus training/certification in related field required.
• Certified Medical Assistant (CMA) is required and must be in good standing with American Association of Medical Assistants (AAMA).
• Minimum 1 years’ experience required. Experience in homecare, working with terminally ill and/or geriatrics preferred.

Responsibilities

• Delivery of Patient Care: Initiates initial contacts with patients and families to introduce palliative and/or primary care team and to answer questions about services.
• Obtains verbal consent to schedule initial Nurse Practitioners (NP) visit.
• Assists with back-office tasks in eCW including scheduling patient appointments within the appropriate geographical distance, appointment reminders, and any tasks deemed by NP.
• Prepares weekly NP schedules, such as Face to Face or virtual visits. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are met.
• Ensure clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
• Ensure missed visits are scheduled by the end of the current week or referred back to leadership for resolution.
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.
• Manage calls from patients and field staff related to scheduling issues. Refers clinical and performance-related issues to the Manager of Practice Operations.
• Monitors hospitalized patients, communicates, and ensures the team follows up as necessary.
• Completes requested schedules ensuring all orders and services (i.e. lab draws) are included as required.
• Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.
• Maintains medical records, obtains supplemental record and processes document attachment.
• Runs all applicable reports and responds to workflow taking appropriate actions.
• Assists internal and external transfer of patients between service lines as appropriate.
• Maintains the upmost patient experience and connection with their patient panels and NPs they support.

Education

High School Diploma

Certified Medical Assistant (CMA)

Job description

VIA Health Partners in Fort Mill, SC is seeking a Full Time Day shift Certified Medical Assistant to join our hospice and palliative care team. You will work with NPs and clinicians, initiating patient contacts, scheduling visits, and ensuring timely documentation and coordination of services.

The role emphasizes compassionate patient care, strong communication, and efficient scheduling within our community-based program.