Compassionate Hospice Care Navigator & Scheduler

TriHealth; Blue Ash (OH); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Shift differentials

Professional growth

Benefits package

Tuition reimbursement

Job summary

TriHealth Hospice in Cincinnati is seeking a Navigation Center Coordinator to support patients and families during some of life’s most vulnerable moments. You will be a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

This full-time role is ideal for compassionate, independent workers in a field-based/home-care setting; you will handle referrals, scheduling, and crisis situations while upholding patient-centered care

Qualifications

• High School Diploma or GED (Required)
• 1-2 Years Experience Customer Service (Required)
• Computer proficiency in MS Office
• EPIC typing proficiency
• Medical terminology
• Excellent verbal and written communication
• Customer service
• Negotiations skills
• Independent thinker

Responsibilities

• Coordinates and schedules consultation/admission visits in EPIC.
• Manages Consult/Admission scheduling queue for pending referrals in EPIC.
• Assists in coordinating discharges, readmits, and transfers.
• Reconciles IPCC bed availability and coordinates transport times.
• Demonstrates courtesy and respect toward patients, professionals, and team.
• Maintains professional relationships and communicates with internal/external customers.
• Monitors office processes and verifies document accuracy.
• Receives and routes referrals, data entry in EPIC, and follow-up in queues.

Skills

High School Diploma

Customer Service

MS Office

EPIC typing

Medical terminology

Verbal communication

Written communication

Negotiation skills

Independent thinking

Education

High School Diploma or GED

Tools

MS Office

EPIC

Job description

TriHealth Hospice in Cincinnati is seeking a Navigation Center Coordinator to support patients and families during some of life’s most vulnerable moments. You will be a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

This full-time role is ideal for compassionate, independent workers in a field-based/home-care setting; you will handle referrals, scheduling, and crisis situations while upholding patient-centered care