Compassionate Hospice Care Coordinator

VitalCaring Group; Madison (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

Tuition and continuing education Reimb

Identity theft protection

401(k) with company match

Employee referral program

Prepaid legal services

Job summary

VitalCaring Group in the United States seeks a Patient Services Coordinator (PSC) in Hospice to ensure timely, coordinated care for patients and families, connecting clinicians, patients, and schedules with compassion.

You will thrive in a fast-paced, team-oriented healthcare environment and support quality initiatives while maintaining thorough documentation and a patient-centered approach.

Qualifications

• High school diploma or equivalent required.
• 1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred).
• Strong organizational and multitasking abilities.
• Experience with EMR or scheduling systems preferred.
• Excellent communication and interpersonal skills.
• Ability to prioritize, adapt, and problem-solve in real time.

Responsibilities

• Coordinate care delivery and support hospice operations through scheduling and communication.
• Schedule patient visits across hospice clinicians to ensure timely, efficient care.
• Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination.
• Monitor schedules and follow up on missed, incomplete, or delayed visits.
• Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization.
• Partner with field teams and leadership to reduce missed visits and improve patient experience.
• Communicate effectively with patients, families, clinicians, and referral partners.
• Respond to changing patient needs and scheduling challenges with urgency and problem-solving.
• Maintain accurate documentation and workflow completion within the EMR system.
• Support quality initiatives, including participation in QAPI programs.
• Promote a culture of compassion and professionalism in every interaction.

Skills

Organizational skills

Multitasking

Communication skills

EMR experience

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

VitalCaring Group in the United States seeks a Patient Services Coordinator (PSC) in Hospice to ensure timely, coordinated care for patients and families, connecting clinicians, patients, and schedules with compassion.

You will thrive in a fast-paced, team-oriented healthcare environment and support quality initiatives while maintaining thorough documentation and a patient-centered approach.