Compassionate Healthcare Receptionist & Scheduler

Capital Health (US); Newtown (CT); On-site; USD 48,712,000 - 59,744,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Paid Time-Off Program

Job summary

Capital Health Medical Group in Connecticut seeks a friendly receptionist to manage multi-line phones, route calls, schedule appointments, and assist with patient check-in/check-out.

The ideal candidate has a high school diploma, one year of healthcare or customer service experience, and basic Microsoft Office skills. This full-time role offers 40 hours weekly with competitive pay ($17.00–$20.85/hr) and comprehensive benefits including health, dental, and retirement plans.

Qualifications

• High school diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Proficient computer skills; basic Microsoft Office skills. Familiarity with excel spreadsheets.
• Usual Work Day: 8 Hours

Responsibilities

• Answers telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedules and cancels appointments per guidelines; schedules patients for tests and surgeries.
• Prepares for day, checks eligibility and phone reports, and processes new patient charts.
• Greets patients and visitors professionally; explains privacy policies and delays to patients.
• Performs registration ensuring demographic and insurance information is accurate and complete.
• Collects co-payments and balances at check-in and at checkout; refers past due balances to CBO staff.
• Validates and submits claims for real time adjudication; completes day-end tasks as assigned.
• Schedules follow-up appointments and manages related worklists.
• Performs referrals and pre-authorizations as required.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Education

High School diploma

Tools

Excel

Microsoft Office

Job description

Capital Health Medical Group in Connecticut seeks a friendly receptionist to manage multi-line phones, route calls, schedule appointments, and assist with patient check-in/check-out.

The ideal candidate has a high school diploma, one year of healthcare or customer service experience, and basic Microsoft Office skills. This full-time role offers 40 hours weekly with competitive pay ($17.00–$20.85/hr) and comprehensive benefits including health, dental, and retirement plans.