Compassionate Funeral Services Coordinator

Service Corporation International; Sanford (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations. Responsibilities include greeting client families, preparing service documents, assisting with remains, and coordinating transportation and usher duties.

This role requires a high school diploma, customer service experience, and a valid driver's license; proficiency with MS Office and databases is preferred.

Qualifications

• High school diploma or equivalent.
• Previous customer service or sales experience preferred.
• Proficient with MS Office and databases; willingness to learn required.
• Valid state driver’s license with an acceptable driving record.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes.
• Prepares documents related to services, cremations, maintenance as directed by management.
• Assists with preparation of remains including dressing and lifting, or crematory operation as allowed by law.
• Performs office duties: answering phones, operating fax, multi-line phone system, and related tasks.
• Runs errands for supplies, floral delivery, and documents.
• Acts as usher, may park cars or handle transportation requirements.
• Drives funeral home vehicles for services and family pickups.
• Ensures refreshments are available where permitted by law.
• Assists with visitations, memorials and funerals; chapel setup and item delivery.
• Greets clients entering the office for information and assistance.

Skills

Customer service

MS Office

Data entry

Phone etiquette

Driver's license

Education

High school diploma

Tools

Fax machine

Postage meter

Scale

Multiline phone system

Stereo/Video system

Job description

Service Corporation International is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations. Responsibilities include greeting client families, preparing service documents, assisting with remains, and coordinating transportation and usher duties.

This role requires a high school diploma, customer service experience, and a valid driver's license; proficiency with MS Office and databases is preferred.