Compassionate Funeral Services Coordinator

Service Corporation International; Richmond (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International’s Richmond, VA location is seeking a Funeral Services Assistant to provide clerical and customer service support for funeral operations. You will greet families, answer questions, assist with services, and help with logistics such as setting up items and coordinating transportation under supervision.

The role requires a high school diploma or equivalent and strong communication skills.

Qualifications

• Experience in customer service or sales preferred.
• Proficient with MS Office suite and databases; ability and willingness to learn.
• Strong verbal and written communication skills.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes.
• Prepare documents related to services and maintain cremation records as directed by management.
• Assist with respectful preparation of remains and assist on funeral, memorial and other services.
• Answer phones, operate office equipment and coordinate with vendors for supplies and transportation.
• Greet families, serve as usher, and assist with visitations and services as requested.

Skills

Customer service

MS Office

Communication skills

Education

High school diploma or equivalent

Tools

Databases

Job description

Service Corporation International’s Richmond, VA location is seeking a Funeral Services Assistant to provide clerical and customer service support for funeral operations. You will greet families, answer questions, assist with services, and help with logistics such as setting up items and coordinating transportation under supervision.

The role requires a high school diploma or equivalent and strong communication skills.