Compassionate Funeral Services Coordinator

sci; Fort Wayne (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

sci in Fort Wayne, IN is seeking a Funeral Services Assistant to provide clerical and front-desk support for funeral operations. You will greet families, answer questions, and help with services, per management instructions.

The role requires compassion, reliability, and strong communication. You will handle administrative tasks, assist on services, drive company vehicles when needed, and support the team at monthly staff meetings.

Qualifications

• High school diploma or equivalent required.
• Prior customer service and/or sales experience preferred.
• Valid state driver’s license with an acceptable driving record required.

Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items.
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Skills

Compassion

Integrity

Communication skills

Team player

Education

High school diploma or equivalent

Job description

sci in Fort Wayne, IN is seeking a Funeral Services Assistant to provide clerical and front-desk support for funeral operations. You will greet families, answer questions, and help with services, per management instructions.

The role requires compassion, reliability, and strong communication. You will handle administrative tasks, assist on services, drive company vehicles when needed, and support the team at monthly staff meetings.