Compassionate Funeral Services Coordinator

Sci Corp; Fort Wayne (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

Sci Corp is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations. The role involves welcoming families, answering questions about services, assisting with funerals and ceremonies, and performing general office duties with courtesy and professionalism.

Ideal candidates will have strong customer service experience, basic MS Office skills, and a willingness to learn company procedures. Attendance at monthly staff meetings is expected.

Qualifications

• High school diploma or equivalent is required.
• Prior customer service or sales exposure is preferred; ability to learn is required.
• Proficiency with MS Office and databases preferred; willingness to learn new tools.

Responsibilities

• Prepare for services by arranging floral items, caskets, photos and keepsakes; ensure proper care and storage.
• Prepare documents for services, cremations and maintenance as directed by management.
• Assist with remains preparation (dressing and lifting) and operate crematory as permitted by law.
• Perform office duties: answer phones, operate fax, multi-line phone system, and other equipment.
• Run errands for flowers, supplies, and documents as needed.
• Serve as usher, assist with transportation and parking as required.
• Drive funeral home vehicles for services and family pickups.
• Ensure refreshments are available where permitted by law.
• Assist with visitations, memorials, and services: setup, dressing remains, delivery of items.
• Greet families and provide information and assistance at the office.

Skills

Customer service

Communication

Verbal communication

Education

High school diploma

Tools

MS Office suite

Job description

Sci Corp is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations. The role involves welcoming families, answering questions about services, assisting with funerals and ceremonies, and performing general office duties with courtesy and professionalism.

Ideal candidates will have strong customer service experience, basic MS Office skills, and a willingness to learn company procedures. Attendance at monthly staff meetings is expected.