Compassionate Funeral Services Assistant

Service Corporation International; Orange Park (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Service Corporation International in Orange Park, FL is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations while delivering compassionate service to families.

You will greet client families, answer questions about funeral and cremation options, assist on services and visitations, and perform office duties such as answering phones, operating a multiline system, and processing documents in accordance with company policy.

Qualifications

• Education High school diploma or equivalent
• Experience Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Skills

Customer service

MS Office

Databases

Communication skills

Team player

Compassion

Education

High school diploma or equivalent

Tools

Multiline phone system

Fax machine

Computer

Debit card machine

Typewriter

Postage meter

Scale

Stereo/Video system

Job description

Service Corporation International in Orange Park, FL is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations while delivering compassionate service to families.

You will greet client families, answer questions about funeral and cremation options, assist on services and visitations, and perform office duties such as answering phones, operating a multiline system, and processing documents in accordance with company policy.