Compassionate Funeral Service Coordinator

sci; Caguas (PR); On-site; USD 28,000 - 38,000; Full time

Job summary

SCI is seeking a Funeral Assistant in the US-PR region to support bereavement services and coordinate funeral-related logistics with compassion and professionalism.

The role involves assisting at ceremonies, coordinating vehicles, delivering keepsakes, and providing aftercare support when needed. A high school diploma and at least 3 years of related experience are required, along with a valid driver’s license and strong customer-service skills.

Qualifications

• Basic knowledge of religious and fraternal organizations customs.
• Knowledge of computers and some software including MS Office Suite required.
• High level of compassion and integrity.
• Good communication skills.
• Problem solving skills.
• Ability to multi task and set priorities.
• Detail oriented.

Responsibilities

• Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
• Confirms authorization to proceed with the service arrangements
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
• Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs
• In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin
• Ensures potential pre-need referrals are shared with Family Service Counselors
• Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
• Prepares and accurately completes documents and online entries related to services, cremations, maintenance
• Assists with general office duties including answering phones and preparing reports as necessary
• Assist with the maintenance of vehicles, the facility and property
• Receives caskets and other funeral home supplies as well as place into inventory
• Ensures refreshments are available (where allowed by law)

Skills

Communication skills

Compassion & integrity

Problem solving

Multi-tasking

Detail orientation

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

SCI is seeking a Funeral Assistant in the US-PR region to support bereavement services and coordinate funeral-related logistics with compassion and professionalism.

The role involves assisting at ceremonies, coordinating vehicles, delivering keepsakes, and providing aftercare support when needed. A high school diploma and at least 3 years of related experience are required, along with a valid driver’s license and strong customer-service skills.