Compassionate Funeral Director: Lead with Care

Heritage Operating LLC; Kalamazoo (MI); On-site; USD 55,000 - 90,000; Full time

Job summary

Heritage Operating LLC in Kalamazoo, MI is seeking a Funeral Director (FT) to plan and conduct funeral, memorial, and cremation services for families with compassion and professionalism. The role includes coordinating ceremonies, managing payments, and ensuring legal compliance.

The position requires licensure in the state of practice (or reciprocity) and a Mortuary Science degree; on-call and weekend availability are expected as part of a rotating schedule.

Qualifications

• Must hold Funeral Director license in the state of practice or be eligible for reciprocity.
• Associate’s or Bachelor’s degree in Mortuary Science as required by the state.
• Compliance with CE requirements for Funeral Directors/Embalmers.
• Knowledge of funeral service laws, OSHA regulations, and FTC Funeral Rule.

Responsibilities

• Meet with families to plan and arrange funeral, cremation, and memorial services and advise on options.
• Coordinate all aspects of ceremonies including transportation, clergy, cemetery arrangements, and service logistics.
• Disclose costs clearly and manage payments in line with GPL and company policies.

Skills

Empathy

Interpersonal skills

Communication

Organizational skills

CRM software

Education

Associate’s or Bachelor’s degree in Mortuary Science

Tools

Funeral home software

Microsoft Office

CRM systems

Job description

Heritage Operating LLC in Kalamazoo, MI is seeking a Funeral Director (FT) to plan and conduct funeral, memorial, and cremation services for families with compassion and professionalism. The role includes coordinating ceremonies, managing payments, and ensuring legal compliance.

The position requires licensure in the state of practice (or reciprocity) and a Mortuary Science degree; on-call and weekend availability are expected as part of a rotating schedule.