Compassionate Front Desk Specialist - Veterinary Client Care

Willow Grace Veterinary Hospital; Smyrna (DE); On-site; USD 30,000 - 45,000; Full time

Job summary

Priority Dispatch Corp. is looking for a Client Service Representative to join our compassionate team at Willow Grace Veterinary Hospital in Smyrna, Delaware. This role is critical as the first point of contact for pet owners, ensuring that each client receives exceptional care and support.

The ideal candidate will have prior client service experience and the ability to handle emotionally charged situations with grace. Join us to make a positive impact in the lives of pets and their families.

Qualifications

• Prior client service experience required, preferably in a veterinary or medical setting.
• Weekend availability is a must.
• Ability to interact with clients with empathy and professionalism.

Responsibilities

• Greet clients and patients warmly in person and on the phone.
• Schedule appointments and manage client check-ins and check-outs.
• Collect payments and explain invoices clearly and respectfully.

Skills

Strong communication and interpersonal skills

Ability to remain calm in stressful situations

Problem-solving skills

Organizational skills

Job description

Priority Dispatch Corp. is looking for a Client Service Representative to join our compassionate team at Willow Grace Veterinary Hospital in Smyrna, Delaware. This role is critical as the first point of contact for pet owners, ensuring that each client receives exceptional care and support.

The ideal candidate will have prior client service experience and the ability to handle emotionally charged situations with grace. Join us to make a positive impact in the lives of pets and their families.