Customer Service Representative

Willow Grace Veterinary Hospital; Town of Middletown (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Priority Dispatch Corp. in Middletown, NY is seeking a compassionate Client Service Representative to be the welcoming face and voice of our veterinary hospital. This role requires exceptional client care alongside medical assistance, ensuring every client experience is positive and supportive.

Applicants should possess prior client service experience, particularly in veterinary or medical settings, and be available on weekends. A strong emphasis is placed on communication skills, emotional intelligence, and the ability to work in a fast-paced environment where empathy and clarity are paramount.

Qualifications

• Prior client service experience required (veterinary or medical setting preferred).
• Weekend availability is required.
• Comfort in a fast-paced and team-oriented environment.

Responsibilities

• Greet clients and patients warmly in person and over the phone.
• Serve as a liaison between clients and the medical team.
• Schedule appointments and manage check-ins and check-outs.

Skills

Strong communication and interpersonal skills

Ability to remain calm in emotional situations

Problem-solving skills

Job description

Customer Service Representative# Customer Service RepresentativeHot JobWillow Grace Veterinary Hospital - Middletown, DE 19709## OverviewPosition TypeFull TimeJob ShiftDay## Description## Client Service Representative (CSR)**Willow Grace Veterinary Hospital**At **Willow Grace Veterinary Hospital**, compassion, empathy, and grace guide every interaction we have—with our patients, our clients, and one another. We are seeking a **Client Service Representative** who will serve as the welcoming face and voice of our hospital and who understands that exceptional client care is just as important as exceptional medical care.### Position SummaryThe Client Service Representative is often the **first and last point of contact** for our clients and plays a critical role in shaping their experience. This position requires warmth, professionalism, emotional intelligence, and the ability to support clients with kindness and clarity—especially during stressful or emotional moments.## Qualifications### **Requirements (Required)*** **Prior client service experience required** (veterinary or medical setting preferred)* **Weekend availability is required*** Strong communication and interpersonal skills* Ability to remain calm, compassionate, and professional in emotionally charged situations* Comfort working in a fast-paced, team-oriented environment* Commitment to treating every client and patient with respect and empathy### **Key Responsibilities*** Greet clients and patients warmly in person and over the phone* Serve as a compassionate liaison between clients and the medical team* Schedule appointments and manage check-ins and check-outs* Accurately enter and maintain client and patient information* Collect payments and explain invoices clearly and respectfully* Answer questions with empathy, professionalism, and attention to detail* Support clients during difficult or sensitive situations with grace and understanding* Maintain a clean, organized, and welcoming front-desk environment* Uphold hospital policies, confidentiality standards, and ethical practices### **What We’re Looking For*** A kind, dependable professional who truly enjoys helping people* Someone who leads with **empathy, patience, and grace*** Excellent listening and problem-solving skills* Strong organizational abilities and attention to detail* A team player who contributes positively to a respectful workplace culture### **Why Willow Grace?*** A values-driven hospital where compassion comes first* A supportive, respectful, and collaborative team* The opportunity to make a meaningful difference for pets and the people who love them* A culture built on empathy, grace, and mutual respectIf you believe client service is about connection, understanding, and heart—and you want to be the welcoming face of a compassionate veterinary hospital—we would love to meet you.